Interworks

  • FAQ

Speed Test

Use Local Servers


We recommend using the MyBroadband Speedtest. It is important to select the server closest to your location when performing a speed test (Cape Town if you are based in Cape Town and Johannesburg if you are based in Johannesburg). Selecting the correct server will ensure more accurate results because this is the closest physical locations to our core equipment. 


International servers are also limited by the amount of bandwidth they are able to receive and send. It is unlikely that you would achieve the same results on an international speed test as you would from local servers. Please use the GoogleFibre Speedtest for international speed tests.


The medium over which the tests are done plays a critical role in results. For the best speed test results, use a cable connection as WiFi connections are shared between devices which will skew test results.

DNS Settings

DNS

Cape Town: 169.239.208.1, 169.239.211.1

Johannesburg: 169.239.211.1, 169.239.208.1


Main Relay

Server address: smtp.interworks.co.za


Limitations

Mail size, 10Mbps

Available on-net only

Limited to 100 Mails per hour

FTTH - Fibre to the Home

What do I need to get connected?

Getting Connected

  • South African ID document/card

  • Physical address and/or coordinates for us to complete a feasibility check

    • A feasibility check can take up to 3 days but we can do a preliminary check in a single day.

Do I need to sign a contract?

Signed FTTH Contracts

All FTTH services are month to month with a full calendar months’ notice.
How can I pay my contract?

Payments

Customers accounts will be debited in advance on a monthly basis by means of a mandatory debit order.
Does the service include a WiFi Router?

Wifi Router

Customers can either purchase a router from us or use their own.
Customers electing to use their own router will receive limited support on the router itself.
Do I need to purchase a phone for VOIP?

VOIP Phones

Yes, our Sales Department will assist you with this. You will get updated pricing on Desktop and Cordless VOIP phones, should you wish to add our voice services to the connectivity service. sales@interworks.co.za
How long does the installation take?

Installation

·  The installation time varies between the last mile service providers. Landlord approval, weather, and any unforeseen circumstances may delay the installation process. 

Are there any limits on the Uncapped service?*

Limits

No Fair Usage Policy's on any FTTH services.
What are the minimum upload and download speeds?

Minimum Speeds

This is a best effort service and is subject to a contention ratio of 10:1
The contention ratio is the maximum contention applied (worst case) to the service.
The internet speeds are on a best effort basis depending on the contention and location of the targeted server.

FTTB - Fibre to the Business

What do I need to get connected?

Getting Connected

  • Physical address and/or coordinates for us to complete a feasibility check

o  A feasibility check can take up to 3 days but we can do a preliminary check in a single day.

How long is the contract

Contract Duration

12 or 24 months depending on the underlying Fibre infrastructure provider.
Does the service come with Static Public IP’s?

Static Public IP

Yes, we assign a single Static Public IP per connection. More are available on request.
Does the hardware belong to me once installed?

Hardware

The hardware remains the property of Interworks since we maintain and replace it at no additional cost in the event of a failure.
How long does the installation take?

Installation

After we received all the paperwork it can be between 3-6 months due to the trenching that is involved. If we are in the building already, then it can be done within 30 days if all goes according to plan.
Are there any limits on the Uncapped service?*

Limits

FTTB is Uncapped & Unshaped service with no Fair Usage policy. 
What are the minimum upload and download speeds?

Minimum Speeds

This is a best effort service and is subject to a contention ratio of 4:1 (MIR services) and 1:1 (CIR services)
The contention ratio is the maximum contention applied (worst case) to the service.
The internet speeds are on a best effort basis depending on the contention and location of the targeted server.

Fixed Wireless for Home

Do I need to sign a contract?

Signed Fixed Wireless Contracts

No, but we do require a full calendar months notice. All hardware remains the property of Interworks and must be returned upon service termination.
How can I pay my contract?

Payments

Customers accounts will be debited in advance on a monthly basis.
Does the service include a WiFi Router?

Wifi Router

We include one WiFi router to enable connectivity for your phones, tablets and other compatible devices.
Do I need to purchase a phone for VOIP?

VOIP Phones

 Yes, our Sales Department will assist you with this. You will get updated pricing on Desktop and Cordless VOIP phones, should you wish to add our voice services to the connectivity service. sales@interworks.co.za

How long does the installation take?

Installation

We aim for less than 2 Weeks. The clock starts ticking from the time we received all the signed paperwork. The installation might take a little longer if we have to make physical network changes.
What are the minimum upload and download speeds?

Minimum Speeds

This is a best effort service and is subject to a contention ratio of 20:1
The contention ratio is the maximum contention applied (worst case) to the service.
The internet speeds are on a best effort basis depending on the contention and location of the targeted server.

Business Fibrewave

What do I need to get connected?

Getting Connected

 For starters, give our Sales Department a call to discuss your requirements. Your physical address will be required for us to do a desktop feasibility check. If the desktop feasibility check was successful, we will contact you to arrange an on-site inspection. Should the on-site inspection be successful, we will contact you to arrange a installation date. 

Can I upgrade/downgrade my service?

Upgrading/Downgrading 

Yes, this takes about 2 days to complete the request if no hardware changes are required.
How long is the contract

Contract Duration

24 months with a full calendar month's notice after the initial term
Does the service come with Static Public IP’s?

Static Public IP

Yes, we include a single Static Public IP per connection. More are available on request.
Does the hardware belong to me once installed?

Hardware

 The hardware remains the property of Interworks on 12 and 24 month contracts since we maintain and replace it at no additional cost in the event of a failure.

Are there any limits on the Uncapped service?*

Limits

FibreWave is uncapped with no Fair Usage Policy.
What are the minimum upload and download speeds?

Minimum Speeds

This is a best effort service and is subject to a contention ratio of 4:1 (MIR) and 1:1 (CIR)
The contention ratio is the maximum contention applied (worst case) to the service.
The internet speeds are on a best effort basis depending on the contention and location of the targeted server. 

Fixed LTE

What do I need to get connected?

Getting Connected

 For starters, give our Sales Department a call to discuss your requirements. You will have to complete an application form for us to place the order. 

Can I upgrade/downgrade my service?

Upgrading/Downgrading 

 Yes, this can only be scheduled for the following month.

How long is the contract

Contract Duration

 Month-to-month with one full calendar months’ notice to terminate the service.

Does the service come with Static Public IP’s?

Static Public IP

No, but this can be provided via our Fixed LTE for Business
Does the hardware belong to me once installed?

Hardware

 Yes, the sim card and router is purchased from us when signing up for this service. 

Is this service uncapped?

Limits

It is an capped service with the option to purchase top-ups at an additional cost. The limit is based on the package you opted for.

Can I use the Fixed LTE router and sim card at a different location?

Location

No, the sim card is locked to a specific location. It allows for a more stable and reliable connection. 

If the router and sim card is moved to a different location, it will cause the sim card to be locked. 

You can always let us know should the physical address change for us to update the location on the portal.

The address may only be changed twice per year.